Our expert stylist team is available on email, live chat, phone & SkypeGet in Touch
Our reputation is exceptional. We sell to brides worldwide and pride ourselves on delivering the best service with the best product, and the most unique designs. Our team has over 30 years experience in design and high-end manufacturing with French stretch lace. Our product is so specialised that only a team with this much experience can deliver these results.
We try to cover most questions and info on the website and you can see many of our lovely brides in the "Our Brides" section. We also have images of our studio, which you might like to view to put your mind at ease.Where are your dresses made?
Our beautiful dresses are handmade in our production studio on the Gold Coast, Australia, by our in-house team of seamstresses. Our exquisite laces are sourced from France and our silks from Italy.Do you have any stockists?
No. We prefer to maintain our individual and exclusive style. All of our brides worldwide buy directly online through our website or our USA brides may purchase from our New York Flagship Retail Space.Do I need to pay import duties and taxes?
Import duties and taxes may be applicable in your country. We always recommend to all of our international brides to check with their import/customs department for an estimate cost, so you are aware of any charges that you may be required to pay.How do I know how much shipping is?
If you add the product you want to purchase into your cart, we have a shipping calculator in the cart, which can be used to clarify prices. Our shipping costs are minimal and we use an International express shipping company that offers online tracking.
I purchased my gown online (everybody thought I was crazy) but it was so smooth sailing! I had my mum take my measurements,
e-mailed them in to Grace Loves Lace and ta-da…I had my dress 3 months later. My gown fit perfectly and communicating with the GLL
stylists half way across the world was an absolute breeze!
– Grace Loves Lace Bride Spirit
A month after we got engaged, GLL opened a London showroom and I cannot express how excited I was to visit the showroom! I thought we might have to visit Australia to try on the Verdelle 2.0! The showroom is utterly beautiful! From the earthy blush décor, the rosé fizz and the super friendly service, the whole experience was just beautiful! – Grace Loves Lace Bride Charlotte
I loved how easy it was to move around in my GLL gown! I tried on a lot of dresses before I went to Grace Loves Lace and didn’t feel comfortable even walking around in them, let alone dancing. GLL gown’s almost feel like you’re naked. The lace is so comfortable, and they accentuate where they are supposed to! – Grace Loves Lace Bride Grace
I loved feeling free and flowy. I didn’t want to feel constricted or heavy in a wedding gown and my dress made me feel so comfortable. The delicate detail in the lace of the gown was beautiful and I love that it was made to fit my body and I didn’t have to stress about gaining or losing weight before my wedding and needing last minute alterations. – Grace Loves Lace Bride Jamie
My GLL showroom experience was incredible. I arrived with my maid of honor, mother and mother in law and they accommodated us with champagne and show room area. My GLL Stylist was so incredibly sweet and thoughtful and was attentive to my needs and concerns as a bride. She knew the brand and the dresses inside and out! The showroom experience was fun and memorable! – Grace Loves Lace Bride Mallory
GLL was the one and only place I visited when wedding dress shopping. I’ve always admired the ethereal beauty of the gowns and just knew I would find ‘The One’ with ease at GLL! – Grace Loves Lace Bride Kendall
I’ve followed GLL for as long as I can remember and always knew I wanted to be a GLL bride. I am lucky enough to live close to the Gold Coast, so naturally I attended their stunning GC showroom. The whole experience was easy and enjoyable. The girls who work there are experts at their jobs, and the two times I visited I felt welcome, special and beautiful. – Grace Loves Lace Bride Laura
GLL made me feel more beautiful than I ever have in my whole life! – Grace Loves Lace Bride Aubrey
I first saw my dream gown on the GLL Instagram page and it was the first wedding dress i tried on! My friend thought I was crazy to drive 7 hours to the Grace Loves Lace LA showroom for a dress but when you know, you know! – Grace Loves Lace Bride Oksana
The only way to order an authentic GLL gown is here on our eboutique. Our 3 worldwide Showrooms allow you to experience the award-winning, signature GLL styling service, which includes trying on samples of your favourite gowns. Our incredible Stylist team are here to help you every step of the way via phone, live chat, email and Skype.
You can email our expert Online Stylist team with any questions you have regarding size, fit and styling. They are here to help you every step of the way! Email: email@example.com
Let’s chat! If you are seeking an instant answer, please use the Live Chat function on the bottom right hand corner of the screen. Our Online Stylist team will reply within moments.
Want to experience our signature, award-winning styling service and try on your favourite GLL gowns? We have 3 exclusive global showrooms available by appointment only. Book your one-on-one appointment now!
Want to experience our exclusive European laces and silks in person? Request a fabric swatch of your favourite GLL gown by emailing one of our expert Online Stylists. Your personal swatch will then be sent to you via mail. firstname.lastname@example.org
Once you have chosen THE DRESS! follow the online instructions and checkout process. Our customer service team will look after you from there with all of your order details up until delivery.
Your gown will be made especially for you to your size range, height and date requirements. Your measurements will determine the sizing and proportions that best suit you. Each gown requires specific measurements depending on the fit of the gown.
Your gown has been made to a standard dress size and height (155cm shoulder to floor) to allow for urgent delivery. The hem can be adjusted by your trusted seamstress at your expense. Our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit.
Order your gown via our eboutique - the only place where you can purchase an authentic GLL gown.
It’s official; You’re going to be a GLL bride! Our Customer Service team will be in touch within 48 hours to confirm your measurements and wedding details. They are here to help you every step of the way!
Our in-house production team allocate the exclusive luxurious fabrics needed to make your unique GLL gown.
It’s time to complete your look! You can secure accessories like a show stopping veil, heels and jewellery through your Customer Service representative.
Our Customer Service team will confirm your final measurements and order details.
Now the magic happens! Your GLL gown will be handmade in our Australian studio by our team of seamstresses with over 100 years combined experience.
Our Dispatch team will be in touch to confirm your delivery address.
Your gown will undergo high grade in-house quality control to ensure that the fabrics and manufacturing are of the highest standard.
The most exciting package you’ll ever receive! It’s time for our Dispatch team to pack your order at our head office in Australia, where it will then be dispatched via Australia Post Express or UPS Express. We deliver to brides all across the globe!
You will receive tracking information from our Dispatch team so you can track your precious package.
If you are located within Australia, your gown will be sent via Australia Express Post which takes between 1-3 business days to arrive.
We offer worldwide delivery. All international orders are sent via UPS Express which takes between 3-7 business days to arrive.
To determine your shipping costs simply add your products to the cart, continue to the checkout to use our handy shipping calculator.
Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.
At GLL, we experienced huge growth and success very early on after launching in 2010. Being the original at what we do and filling such an important gap in the wedding dress market meant that demand was high. This immediate growth brought with it huge pressure in all areas of the business. It was exciting but could have also – like so many businesses have found- been our downfall. The reason we didn’t crumble in these early years was due to our passion, hard work and staying true to what made our brand and product so special in the first place. For us, there is no such thing as success without happy customers and quality product and service. This is why we have the stellar reputation we have, and when dealing with thousands of brides in over 65 countries every year - this is crucial.
From the beginning we have placed just as much importance on customer experience and customer service as we have on our product itself. Our team are completely invested in what we do and how each woman feels when they talk to them on the phone, on email and see them in our showrooms. The level of passion and dedication in our team is what makes us the proudest.
Every product we design is handmade in our Australian headquarters. We do not believe in off-shore manufacturing to save dollars. Keeping everything in-house allows us to maintain our high standards and requirements. We have a team of over 50 now and our cutters, seamstresses and design and production team have exceptional experience and skill, particularly with our unique garment construction and luxury delicate fabrics.
We do not believe in mass production. Each gown is made to order and our ready to wear selection is produced on demand. Everything has a purpose for us, including scrap fabric that would normally be wasted in factories. Most importantly, we haven’t lost our passion- it gets stronger. Every facet of the business is always moving forward and we LOVE what we do.
As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. In the unlikely circumstance your dress does not fit you, you must contact our Customer Service team email@example.com within 7 days of receiving your order.
We highly recommend you try your dress on as soon as you receive it. If for any reason there is a manufacturing fault, postage will be covered by GLL, however if you have lost or gained weight, postage and alteration costs will be on charged to the customer. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to GLL must be returned in the original packaging.
Exchanges are accepted within 7 days of you receiving your garment. You must contact our Customer Service team to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring.
All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options. In the event of a manufacturing fault, return postage will be paid by GLL. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.
If you have any concerns upon receiving your gown, please contact Customer Service within 7 days of receiving your gown and our team will access your unique situation. Unfortunately, if your measurements change from what you confirm with Customer Service at lock in date, you will be liable for any alteration fees incurred. If you decide to go to a third party seamstress for any alterations to your gown, you will be liable for these costs. GLL are more than happy to offer advice if you choose to consult a third-party seamstress.
In the unlikely event of a manufacturing fault, please contact Customer Service. Upon assessment from our team, if a manufacturing fault is found, all costs will be paid by GLL including shipping. If you decide not to send your dress back to GLL for any reason, GLL will no longer be liable.
Please try on shoes on a soft surface before they are worn. We will not accept shoes that are damaged or that show signs of wear. Exchanges are accepted within 14 days of purchase. All unwanted items must be returned in their original condition, all packaging and labels must be intact.
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of underwear, bodysuits and pierced earrings. Please refer to our sizing chart for sizing recommendations or contact one of our Stylists firstname.lastname@example.org for advice before ordering these items. If for any reason your order is faulty, please contact our Customer Service team email@example.com with images of the fault to arrange a repair, exchange or credit note.
Grace Loves Lace X Natalie Marie Jewellery is entirely handmade and therefore will always have slight variations between pieces. Each piece should be handled and worn with care, normal wear and tear is not considered a fault. Should a piece require resizing, please contact Customer Service firstname.lastname@example.org. If the size is at your fault, you will be responsible for return postage, resizing fees, and redelivery charges. Fees are determined on a case by case basis depending on the piece. Please ensure you are professionally measured prior to confirming your order.
Yes, we do require you to reserve an appointment. This allows for a one-on-one experience with your own GLL stylist.
Book your appointment online by selecting your desired showroom (Dallas, New York, Los Angeles, London, or Gold Coast) under the ‘Showrooms’ tab on our website. Our online calendar allows you to select your desired available time, as well as send notes to your stylist about your favourite GLL gowns. Alternatively, if you require assistance, you are welcome to your preferred showroom directly or Chat with us online. Locate your preferred showroom details here.
Bridal appointments run for one hour, which provides brides time to try on up to 5 of their favourite GLL styles and accessories. We do also offer appointments to try on our everyday, bridesmaid and accessory collections if you wish to book in dedicated time to do this – and these appointments run for 45 minutes.
To ensure we can best prepare for your appointment, be sure to list your preferred styles prior to visiting our showroom. You will be prompted to list your favourite gowns when making your booking.
We understand it can take time to make your decision. You are not required to purchase on the day. In fact, you are able to continue speaking with your stylist after the appointment via email.
As we are an online business we only accept payment in full, at time of ordering, via Visa, Mastercard or Paypal. If you wish to pay with an AMEX, we recommend setting up a Paypal account prior.
Our weekend consultations typically book out 6 -8 weeks in advance. We will always do our very best to accommodate you on short notice and we would be happy to add your details to our cancellations list for any appointment that may arise. We advise, for this reason, to book as soon as you know you want to wear a GLL gown.
We get it, life happens! We do kindly ask that you provide 48 hours notice if you need to cancel or re-schedule as we are a small boutique showroom and can only see a very limited number of brides in a day.
Your beautiful self, wear nude seamless underwear, minimal to no makeup and no tanning products. You can also bring along your favourite nude strapless bra or adhesive cups if you wish.
You’re welcome to bring along a maximum 3 guests as we would like to ensure your experience at the Grace Loves Lace Showroom is intimate and totally relaxing.
In our showrooms, you are able to try on all gowns from our range. When you are ready to purchase ‘The One’, your gown will be shipped direct to your door from our Australian studio where it is handmade. The only destination in the world where you can purchase a gown on the spot and take it home with you that day is our newly opened NYC Flagship.