COVID-19 Statement

AN IMPORTANT UPDATE IN RESPONSE TO COVID-19

24/03/2020

*UPDATE* LONDON SHOWROOM TEMPORARILY CLOSED

Due to the fast-developing nature of the COVID-19 pandemic, we are temporarily shutting the doors to our London showroom until further notice. Though we are sad we cannot service our London brides in-store right now, we sincerely hope these government measures help mitigate the spread of this virus. If you have an appointment, we will be in touch with you to reschedule or organise a virtual showing. We hope to see you all online.

With Love,
Meg & the GLL family xx

16/03/2020

As we continue to closely monitor the global impact of COVID-19, we have made the difficult decision to temporarily shut our US showrooms (New York, Chicago, Los Angeles, San Diego and Dallas). Dallas will reopen on the 4th April, Chicago will reopen on the 8th April and LA, San Diego and NYC will reopen on the 18th April.

Sadly, the severity of COVID-19 is growing worldwide. While we don’t want to add to the noise, we do want to be transparent in how we communicate during this difficult time. We are taking this precautionary measure very seriously as we do our part to mitigate the potential spread of the virus.

As far as we know, no employees of Grace Loves Lace have tested positive for COVID-19, nor have any showroom attendees. We could not be more thankful for this.

Our stylists will all be paid over this period as they continue to diligently support our brides by phone, email and through virtual consultations.

As this situation is rapidly evolving, our plans may change. You can stay up to date by following our Instagram, checking our Facebook, or by keeping an eye on this page. If you have an appointment booked that is directly impacted, one of our dedicated stylists will personally reach out to you.

These showroom closures WILL NOT affect your gown being ordered, made or received as all our manufacturing is conducted in Australia.

As always, you can still shop our made-to-order and ready-to-wear gowns online. This virus may shut our showrooms and send our staff home, but it won’t stop us from dressing you on your special day.

If you have any questions or concerns, please don’t hesitate to reach out to our team of online stylists. They’re here to help.

We will continue to put the health and safety of our communities first while acting with positivity, empathy and grace.

Love will see us through this, together,
Meg & the GLL family xx

EMAIL OR LIVE CHAT WITH AN ONLINE STYLIST

Email our expert Online Stylist team with any questions you have. Simply visit our contact page or email info@graceloveslace.com
Or if you are seeking an instant answer, please use the Live Chat function on the bottom right hand corner of the screen. Our Online Stylist team with reply within moments between the hours of 8:30am-5pm Australian Eastern Standard Time.

WHAT IS PRIORITY MADE TO ORDER?

If your wedding is less than 4 months away, you are a Priority Made-to-Order bride. For an additional fee, your gown will be handmade especially for you in our Australian studio to your size range and custom height. Your measurements will determine the sizing and proportions that best suit you. As your gown will move immediately into production you must lock-in your measurements with an Online, Showroom or After Sales Stylist within 48hrs of placing the order to guarantee an on-time delivery. Failure to lock in your measurements within 48hrs of placing the order may result in your gown being delayed, a fault not assumed by GLL. Provided measurements are provided in the time required, your order will arrive no less than seven days before your wedding date.

If your wedding is less than 6 weeks away, please urgently email info@graceloveslace.com or call our Australian head office +61 75220 0024 to make a Priority Made-to-Order Request. In the event we can produce a Priority Made-to-Order for weddings less than 6 weeks away, we recommend having a tailor booked for consult when your gown is due to arrive, in the event you should wish for any adjustments to be made.

WHAT IS READY TO WEAR?

We stock a limited selection of Ready-to-Wear wedding dresses handmade in our Australian studio to a standard dress size and height (155cm shoulder to floor). Available for immediate purchase and urgent delivery, our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit. The hem can be easily adjusted by your trusted seamstress at your expense.