1. You’ve Found ‘The One’

Order your gown via our eboutique – the only place where you can purchase an authentic GLL gown.

2. Welcome to the GLL Familia!

It’s official; You’re going to be a GLL bride! Our After Sales team will be in touch within 48 hours to confirm your measurements and wedding details. They are here to help you every step of the way!

3. And so it begins!

Our in-house production team allocate the exclusive luxurious fabrics needed to make your unique GLL gown.

4. Complete The Look

It’s time to complete your look! You can secure accessories like a show stopping veil, heels and jewellery through your After Sales stylist.

5. Locked in Love

Our After Sales team will confirm your final measurements and order details.

6. Handmade in our Australian Studio

Now the magic happens! Your GLL gown will be handmade in our Australian studio by our team of seamstresses with over 100 years combined experience.

7. We’re on our way!

Our After Sales team will be in touch to confirm your delivery address.

8. The Finer Details

Your gown will undergo high grade in-house quality control to ensure that the fabrics and manufacturing are of the highest standard.

9. Packed & Ready

The most exciting package you’ll ever receive! It’s time for our Dispatch team to pack your order at our head office in Australia, where it will then be dispatched via Australia Post Express or UPS Express. We deliver to brides all across the globe!

10. Track Your Gown

You will receive tracking information from our Dispatch team so you can track your precious package.

Shipping Australia Wide

If you are located within Australia, your gown will be sent via Australia Express Post or Couriers Please which takes between 1-3 business days to arrive. Our Dispatch team will send you tracking information so you can track your precious package.

International Shipping (Outside of Australia)

We offer worldwide delivery. All international orders are sent via UPS Express which takes between 3 -7 business days to arrive. Our Dispatch team will send you tracking information so you can track your precious package.

Shipping Information

If you have any questions about shipping you can phone our Australian Head Office on +61 75520 0024 or email info@graceloveslace.com.

Shipping Costs

To determine your shipping costs simply add your products to the cart, continue to the checkout to use our handy shipping calculator.

Currency, Duties and Taxes

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.

Award Winning
Customer Service

Handmade
in Australia

No Mass
Production

Made-to-Order
Production

Ethical Business & Manufacturing

At GLL, we experienced huge growth and success very early on after launching in 2010. Being the original at what we do and filling such an important gap in the wedding dress market meant that demand was high. This immediate growth brought with it huge pressure in all areas of the business. It was exciting but could have also – like so many businesses have found- been our downfall. The reason we didn’t crumble in these early years was due to our passion, hard work and staying true to what made our brand and product so special in the first place. For us, there is no such thing as success without happy customers and quality product and service. This is why we have the stellar reputation we have, and when dealing with thousands of brides in over 65 countries every year – this is crucial.

From the beginning we have placed just as much importance on customer experience and customer service as we have on our product itself. Our team are completely invested in what we do and how each woman feels when they talk to them on the phone, on email and see them in our showrooms. The level of passion and dedication in our team is what makes us the proudest.

Every product we design is handmade in our Australian headquarters. We do not believe in off-shore manufacturing to save dollars. Keeping everything in-house allows us to maintain our high standards and requirements. We have a team of over 50 now and our cutters, seamstresses and design and production team have exceptional experience and skill, particularly with our unique garment construction and luxury delicate fabrics.

We do not believe in mass production. Each gown is made to order and our ready to wear selection is produced on demand. Everything has a purpose for us, including scrap fabric that would normally be wasted in factories. Most importantly, we haven’t lost our passion – it gets stronger. Every facet of the business is always moving forward and we LOVE what we do.

Standard Made to Order Bridal

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact aftersales@graceloveslace.com within 7 days of receiving your order. If you have lost or gained weight, we recommend contacting our After Sales team for guidance and an advice to provide to your preferred local tailor. If for any reason there is a manufacturing fault, postage will be covered by GLL. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to GLL must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($300 AUD, £200, $250 USD, €200, $300 CAD, $320 NZD) covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

Priority to Order Bridal

As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.

Ready to Wear Bridal

You may exchange your GLL ready-to-wear purchase subject to adherence to these terms. For hygiene purposes, this does not apply to earrings and lingerie. Exchanges are accepted within 7 days of you receiving your garment. You must contact our friendly After Sales team aftersales@graceloveslace.com to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring. All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options. In the event of a manufacturing fault, return postage will be paid by GLL. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.

Alterations

If you have any concerns upon receiving your gown, please contact After Sales aftersales@graceloveslace.com within 7 days of receiving your gown and our team will assess your unique situation. Unfortunately, if your measurements change from what you confirmed with your After Sales stylist at your lock in date, you will be liable for any alteration fees incurred. If you decide to go to a third party seamstress for any alterations to your gown, you will be liable for these costs. We are more than happy to offer advice if you choose to consult a third-party seamstress.
In the unlikely event of a manufacturing fault, please contact After Sales. Upon assessment from our team, if a manufacturing fault is found, all costs will be paid by GLL including shipping. If you decide not to send your dress back to GLL for any reason, GLL will no longer be liable.

Shoes

Please try on shoes on a soft surface before they are worn. We will not accept shoes that are damaged or that show signs of wear. Exchanges are accepted within 14 days of purchase. All unwanted items must be returned in their original condition, all packaging and labels must be intact.

Lingerie & Jewellery

To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of underwear, bodysuits and pierced earrings. Please refer to our sizing chart for sizing recommendations or contact one of our Online Stylists info@graceloveslace.com for advice before ordering these items. If for any reason your order is faulty, please contact our Customer Service team customerservice@graceloveslace.com with images of the fault to arrange a repair, exchange or credit note.

Grace Loves Lace X Natalie Marie Jewellery

Grace Loves Lace X Natalie Marie Jewellery is entirely handmade and therefore will always have slight variations between pieces. Each piece should be handled and worn with care, normal wear and tear is not considered a fault. Should a piece require resizing, please contact Customer Service customerservice@graceloveslace.com. If the size is at your fault, you will be responsible for return postage, resizing fees, and redelivery charges. Fees are determined on a case by case basis depending on the piece. Please ensure you are professionally measured prior to confirming your order.