Black and white shot of Grace Loves Piper Gown box

Frequently Asked Questions

FAQS

Each piece from our collection is handmade in our Australian studio, based on the Gold Coast. Every gown is handmade, packed and shipped from our Australian Head Office to ensure you’re in good hands.


Made-To-Order means your gown will be handmade in our Australian studio to your size range and height. Your measurements will determine the sizing and proportions that best suit you. Your order will be dispatched approximately 6-8 weeks before your wedding date.


Made to Order (MTO) measurements fall within a pre-determined size range and are taken at four, different areas on the body to determine the best fit for your shape. For example — a bride may measure an XL bust, L under bust, XL waist and M hip, and we make your gown to the correct size range in each area. Each size has 5cm of range which is a standard variation. Our gowns have the perfect amount of stretch and support to accommodate this. This is helpful for comfort, movement and assisting with body fluctuations. A major benefit of our gowns being MTO is that the gown can be altered by a local seamstress if required.

Made to Measure (MTM) is a gown made specifically to the body’s exact measurements. This is most suited to formal and structured gowns. This can often be a lengthy process that requires multiple fittings and alterations which are costly. We do not use a MTM system here at Grace Loves Lace, as it is not necessary for our stretch and easy fit gowns.


Ready-To-Wear means your gown is in stock and has been handmade in our Australian studio to a standard dress size and height (155cm shoulder to floor). Available for immediate purchase and urgent delivery, our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit. The hem can be easily adjusted by your trusted seamstress at your expense.


Yes, we offer delivery worldwide and ship our gowns to over 80 countries each year. International parcels are sent via UPS Express /International DHL Express which includes full tracking. You will receive your purchase in 3-5 business days after your order has been placed. All parcels shipped within Australia are sent via Australia Post Express which includes full tracking.


We advise brides to order their gown 12-18 months prior to their wedding date. However, we can accommodate standard orders for up to 5 months before a wedding date. If your wedding is less than 5 months away and you require a Made-To-Order gown, please contact our Online Stylist team at info@graceloveslace.com to arrange a Priority Order.


The only place to purchase an authentic Grace Loves Lace gown is through our website or if you have an appointment at one of our international GRACE showrooms. Need help deciding finding ‘The One’? Our expert team of online stylists are here to assist you every step of the way – no question is too big or small! Contact our online team via Live chat, email, Facebook Messenger, IG Direct Message, video chat or phone.


From the moment you place your order our After Sales team will work with you to confirm your order, wedding date, sizing and measurements. Your gown will be handmade in our Australian studio which starts with allocation of your fabric, which is then cut and hand-sewn by our in-house seamstresses. Your gown will journey through testing including a final quality control check conducted by our dedicated QC team who personally pack and dispatch each and every order.


If your wanting a Made-To-Order gown and your wedding is between 8 weeks and 5 months away, you may be eligible for a priority order. Depending on your choice of gown, and for an additional fee of $200AUD or $170USD, we will work with our studio team to prioritise your gown. If your wedding is less than 8 weeks away, we recommend a Ready-To-Wear gown which are in stock and ready for immediate purchase and expedited delivery.


As all of our gowns are so unique, they all vary in the time it takes to make them. Our lead times also vary depending on the date of your wedding. We advise brides to order their gowns as soon as they have decided on ‘The One’ to avoid any Priority Order fees and to ensure there is plenty of time to make alterations, if necessary.


We exclusively sell our collection through our online store or at a GRACE showroom. As a result we do not have stockists and the only place to try on an authentic Grace Loves Lace gown is at one of our international GRACE showrooms.


Your Made-to-Order gown will be made to your size range and your height. If you are purchasing a Ready-to-Wear gown, you should choose the dress size that best represents your standard, everyday dress size. Keep in mind gowns incorporate our signature stretch, versatile and flexible fit.


We recommend watching this helpful video to accurately take your measurements. You can also reference our guides and sizing charts or speak to a Stylist.


Due to our production demands we are unable to customise or alter our designs or offer customisations.


We go to every effort to ensure your dress is the right fit. If you place your order well in advance of your wedding date, then we can confirm your size right before your dress goes into production. Our dresses are crafted from luxurious stretch lace or bias cut silks, so often if you drop a size in weight, it will still fit beautifully. However, it is also very easy to have the dress altered by a professional seamstress if you would like it to be a little more fitted.


All of our dresses undergo a final 3-step high-grade professional quality control to ensure fabrics and manufacturing is of the highest standard before delivery. Our dedicated Quality Control team are highly qualified and experienced, and we pride ourselves on our stellar reputation. To hear from more of our ecstatic brides please see our testimonials. In the rare event of any manufacturing fault, we would of course repair your dress for you.


We are more than happy to send you a fabric swatch of the gown to help you gain a feel for the fabrics however unfortunately we are unable to send a gown for you to try. Please email info@graceloveslace.com for more information.