Our Ready to Wear gowns are available to be shipped immediately and are lovingly made to a standard size and height.
Returns & Exchanges
Ready to wear bridal gowns
| After your order is placed | Up to 7 days after your order is received | Return Conditions |
|
|
|
Important Notes:
- Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
- In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
- As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
Made to order standard bridal gowns
Your Made to Order Standard gown is lovingly handcrafted just for you, in your chosen dress size.
| Less than 7 days of ordering items | 8-30 days after ordering items | Up to 7 days after receiving your gown | After 7 days of receiving your items |
|
|
|
|
To arrange a refund or exchange, please contact our Customer Experience Team at cx@graceloveslace.com.
Made to order standard bridal gowns - priority
Your Made to Order Standard gown is lovingly handcrafted just for you, in your chosen dress size.
| Less than 7 days of ordering items | After 7 days of ordering items | Up to 7 days after receiving your gown |
|
|
|
To arrange a refund or exchange, please contact our Customer Experience Team at cx@graceloveslace.com.
Made to order customised
Your Made to Order Customised gown is lovingly handcrafted for you, to your gown size ranges and height.
| Within 30 days of placing your order | Between 31 days of placing your order and the lock in date | After the lock in date |
|
|
|
Please ensure your measurements are correct prior to your lock-in date. We do not take responsibility for any adjustments or alterations needed after production.
Change of Gown or Wedding Date:
- You may change your gown or wedding date prior to your lock-in date.
- Price differences: If the new gown is higher in price, you must pay the difference.
- Lower price: Any balance will be provided as a credit note.
- You may also be subject to additional Priority Fees.
Fit Concerns:
- In the unlikely event you have concerns regarding the fit of your gown, please contact our Customer Experience team at cx@graceloveslace.com within 7 days of receiving your order.
Pre-order gowns
Our Pre Order gowns are available for an exchange or credit note.
| Within 7 days of placing your order | Between 8-30 days of placing your order | After 30 days of placing your order | Within 7 days of receiving your order |
|
|
|
|
Important Notes:
- When returning items, they must be in original condition (free of makeup, marks, and stains), and must not have been worn, altered, or washed, with all tags in place.
- Return costs for wedding dresses are $100 USD
- In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
- As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
Online sale
All Online Sale purchases are final.
Important Notes:
- We do not accept returns, exchanges, or refunds on online sale items.
- Any alterations, cleaning, or repairs are to be made at your own expense.
Ready to wear (Bridesmaid dresses, veils & accessories)
Including bridesmaid dresses, veils, shoes, and jewellery (excluding earrings).
| Within 30 days of receiving your item | Return conditions |
|
|
Important Notes:
- Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
- We do not accept returns or refunds for pierced earrings due to hygiene reasons.
- For returns, please contact our Customer Experience Team at cx@graceloveslace.com.
- Once confirmed, items must be returned within 14 days if located in Australia, or 21 days if overseas.
- As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
Refunds
If you are eligible for a refund, items will undergo a quality control assessment upon receipt.
Important Notes:
- Exchanges, credit notes, and refunds are only available after items pass quality control.
- If an item does not pass QC, you will not be eligible for a refund, repair, or replacement.
- A refund will only be offered in the case of major manufacturing faults, determined at the discretion of our Quality Control Manager.
- In the event of a manufacturing fault, return postage will be reimbursed.
- In cases of change of mind, you are responsible for additional return postage costs.
- Grace Loves Lace reserves the right to refuse a repair, replacement, or refund if you do not notify us of a fault within 7 days of receiving your order, and/or do not return the item within 14 days if located in Australia, or 21 days if located overseas.
Alterations
If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team (cx@graceloveslace.com) within 7 days of receiving your gown and our team of alteration specialists will assess your unique situation, we will require images of you wearing the gown and your current measurements. Your gown is made per the intended design and to your size ranges and height, not your exact measurements. 
Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense so please factor this into your wedding dress budget. If your measurements change from what was confirmed at your lock in date, you will be liable for any alteration fees incurred. We are unable to offer in-house alterations, however we can offer advice, guidance, and alteration instructions, should you choose to consult a third-party seamstress. Grace are not liable for any costs incurred or responsible for alterations completed by a third party.     Â
Grace do not take responsibility for any adjustments or alterations needed to be made on your gown (unless a genuine manufacturing fault is determined).   Â
 In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found, all costs will be paid by Grace including shipping. If you decide not to send your dress back to Grace for any reason, we will no longer be liable.
