Can I be assured of your business?
Our reputation is exceptional. We sell to brides worldwide and pride ourselves on delivering the best service with the best product, and the most unique designs. Our team has over 30 years experience in design and high-end manufacturing with French stretch lace. Our product is so specialised that only a team with this much experience can deliver these results.
We try to cover most questions and info on the website and you can see many of our lovely brides in the “Our Brides” section. We also have images of our studio, which you might like to view to put your mind at ease.
Where are your dresses made?
Our beautiful dresses are handmade in our production studio on the Gold Coast, Australia, by our in-house team of seamstresses. Our exquisite laces are sourced from France and our silks from Italy.
Do you have any stockists?
No. We prefer to maintain our individual and exclusive style. All of our brides worldwide buy directly online through our website or our USA brides may purchase from our New York Flagship Retail Space.
Do I need to pay import duties and taxes?
Import duties and taxes may be applicable in your country. We always recommend to all of our international brides to check with their import/customs department for an estimate cost, so you are aware of any charges that you may be required to pay.
How do I know how much shipping is?
If you add the product you want to purchase into your cart, we have a shipping calculator in the cart, which can be used to clarify prices. Our shipping costs are minimal and we use an International express shipping company that offers online tracking.
I purchased my gown online (everybody thought I was crazy) but it was so smooth sailing! I had my mum take my measurements, e-mailed them in to Grace Loves Lace and ta-da…I had my dress 3 months later. My gown fit perfectly and communicating with the GLL stylists half way across the world was an absolute breeze!
– Grace Loves Lace Bride Spirit
A month after we got engaged, GLL opened a London showroom and I cannot express how excited I was to visit the showroom! I thought we might have to visit Australia to try on the Verdelle 2.0! The showroom is utterly beautiful! From the earthy blush décor, the rosé fizz and the super friendly service, the whole experience was just beautiful! – Grace Loves Lace Bride Charlotte
I loved how easy it was to move around in my GLL gown! I tried on a lot of dresses before I went to Grace Loves Lace and didn’t feel comfortable even walking around in them, let alone dancing. GLL gown’s almost feel like you’re naked. The lace is so comfortable, and they accentuate where they are supposed to! – Grace Loves Lace Bride Grace
I loved feeling free and flowy. I didn’t want to feel constricted or heavy in a wedding gown and my dress made me feel so comfortable. The delicate detail in the lace of the gown was beautiful and I love that it was made to fit my body and I didn’t have to stress about gaining or losing weight before my wedding and needing last minute alterations. – Grace Loves Lace Bride Jamie
My GLL showroom experience was incredible. I arrived with my maid of honor, mother and mother in law and they accommodated us with champagne and show room area. My GLL Stylist was so incredibly sweet and thoughtful and was attentive to my needs and concerns as a bride. She knew the brand and the dresses inside and out! The showroom experience was fun and memorable! – Grace Loves Lace Bride Mallory
GLL was the one and only place I visited when wedding dress shopping. I’ve always admired the ethereal beauty of the gowns and just knew I would find ‘The One’ with ease at GLL! – Grace Loves Lace Bride Kendall
I’ve followed GLL for as long as I can remember and always knew I wanted to be a GLL bride. I am lucky enough to live close to the Gold Coast, so naturally I attended their stunning GC showroom. The whole experience was easy and enjoyable. The girls who work there are experts at their jobs, and the two times I visited I felt welcome, special and beautiful. – Grace Loves Lace Bride Laura
GLL made me feel more beautiful than I ever have in my whole life! – Grace Loves Lace Bride Aubrey
I first saw my dream gown on the GLL Instagram page and it was the first wedding dress i tried on! My friend thought I was crazy to drive 7 hours to the Grace Loves Lace LA showroom for a dress but when you know, you know! – Grace Loves Lace Bride Oksana
If your wedding is more than 4 months away, you are a Standard Made -to-Order bride. Your gown will be handmade especially for you in our Australian studio to your size range and height. Your measurements will determine the sizing and proportions that best suit you. Your order will be dispatched approximately 6-8 weeks before your wedding date.
If your wedding is less than 4 months away, our team will need to organise a priority order for a Made-to-Order gown. For an additional fee, your gown will be handmade especially for you in our Australian studio to your size ranges and height. Your measurements will determine the sizing and proportions that best suit you. As your gown will move immediately into production you must provide all measurements at the time of placing the order to guarantee an on-time delivery. Failure to provide all measurements at the time of placing the order may result in your gown being delayed, a fault not assumed by GLL. If the measurements are provided at the time of placing the order, your order will arrive no less than seven days before your wedding date.
If your wedding is less than 6 weeks away, we have a selection of ready-to-wear gowns made according to standard sizes and a standard height which are available for dispatch in 2 – 3 business days. Please email firstname.lastname@example.org or call our Australian head office +61 75220 0024 to speak with our Online Stylist team.
AUD $200 incl GST
We stock a limited selection of Ready-to-Wear wedding dresses handmade in our Australian studio to a standard dress size and height (155cm shoulder to floor). Available for immediate purchase and urgent delivery, our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit. The hem can be easily adjusted by your trusted seamstress at your expense.
Our incredible Online and Showroom Stylist teams are here to help you every step of the way! Once you have ordered your dress , our After Sales team will look after you – including your measurements and shipping details – all the way until the delivery of your gown.
The only place to order an authentic GLL gown is here on our eboutique or at one of our worldwide showrooms. Book your appointment online to experience our complimentary award-winning, signature service, which includes trying on samples of your favourite gowns.
Email our expert Online Stylist team with any questions you have regarding size, fit and styling. They are here to help you every step of the way! Email: email@example.com
Let’s chat! If you are seeking an instant answer, please use the Live Chat function on the bottom right hand corner of the screen. Our Online Stylist team will reply within moments.
Want to experience our exquisite laces and silks in person? Request a fabric swatch of your favourite gown by emailing one of our expert Online Stylists. Your complementary fabric swatch will be sent to you in the mail. firstname.lastname@example.org
Order your gown via our eboutique – the only place where you can purchase an authentic GLL gown.
It’s official; You’re going to be a GLL bride! Our After Sales team will be in touch within 48 hours to confirm your measurements and wedding details. They are here to help you every step of the way!
Our in-house production team allocate the exclusive luxurious fabrics needed to make your unique GLL gown.
It’s time to complete your look! You can secure accessories like a show stopping veil, heels and jewellery through your After Sales stylist.
Our After Sales team will confirm your final measurements and order details.
Now the magic happens! Your GLL gown will be handmade in our Australian studio by our team of seamstresses with over 100 years combined experience.
Our After Sales team will be in touch to confirm your delivery address.
Your gown will undergo high grade in-house quality control to ensure that the fabrics and manufacturing are of the highest standard.
The most exciting package you’ll ever receive! It’s time for our Dispatch team to pack your order at our head office in Australia, where it will then be dispatched via Australia Post Express or UPS Express. We deliver to brides all across the globe!
You will receive tracking information from our Dispatch team so you can track your precious package.
If you are located within Australia, your gown will be sent via Australia Express Post or Couriers Please which takes between 1-3 business days to arrive. Our Dispatch team will send you tracking information so you can track your precious package.
We offer worldwide delivery. All international orders are sent via UPS Express which takes between 3 -7 business days to arrive. Our Dispatch team will send you tracking information so you can track your precious package.
To determine your shipping costs simply add your products to the cart, continue to the checkout to use our handy shipping calculator.
Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.
At GLL, we experienced huge growth and success very early on after launching in 2010. Being the original at what we do and filling such an important gap in the wedding dress market meant that demand was high. This immediate growth brought with it huge pressure in all areas of the business. It was exciting but could have also – like so many businesses have found- been our downfall. The reason we didn’t crumble in these early years was due to our passion, hard work and staying true to what made our brand and product so special in the first place. For us, there is no such thing as success without happy customers and quality product and service. This is why we have the stellar reputation we have, and when dealing with thousands of brides in over 65 countries every year – this is crucial.
From the beginning we have placed just as much importance on customer experience and customer service as we have on our product itself. Our team are completely invested in what we do and how each woman feels when they talk to them on the phone, on email and see them in our showrooms. The level of passion and dedication in our team is what makes us the proudest.
Every product we design is handmade in our Australian headquarters. We do not believe in off-shore manufacturing to save dollars. Keeping everything in-house allows us to maintain our high standards and requirements. We have a team of over 50 now and our cutters, seamstresses and design and production team have exceptional experience and skill, particularly with our unique garment construction and luxury delicate fabrics.
We do not believe in mass production. Each gown is made to order and our ready to wear selection is produced on demand. Everything has a purpose for us, including scrap fabric that would normally be wasted in factories. Most importantly, we haven’t lost our passion – it gets stronger. Every facet of the business is always moving forward and we LOVE what we do.
As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact email@example.com within 7 days of receiving your order. If you have lost or gained weight, we recommend contacting our After Sales team for guidance and an advice to provide to your preferred local tailor. If for any reason there is a manufacturing fault, postage will be covered by GLL. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to GLL must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($300 AUD, £200, $250 USD, €200, $300 CAD, $320 NZD) covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.
As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.
You may exchange your GLL ready-to-wear purchase subject to adherence to these terms. For hygiene purposes, this does not apply to earrings and lingerie. Exchanges are accepted within 7 days of you receiving your garment. You must contact our friendly After Sales team firstname.lastname@example.org to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring. All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options. In the event of a manufacturing fault, return postage will be paid by GLL. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.
If you have any concerns upon receiving your gown, please contact After Sales email@example.com within 7 days of receiving your gown and our team will assess your unique situation. Unfortunately, if your measurements change from what you confirmed your After Sales stylist at your lock in date, you will be liable for any alteration fees incurred. If you decide to go to a third party seamstress for any alterations to your gown, you will be liable for these costs. We are more than happy to offer advice if you choose to consult a third-party seamstress.
In the unlikely event of a manufacturing fault, please contact After Sales. Upon assessment from our team, if a manufacturing fault is found, all costs will be paid by GLL including shipping. If you decide not to send your dress back to GLL for any reason, GLL will no longer be liable.
Please try on shoes on a soft surface before they are worn. We will not accept shoes that are damaged or that show signs of wear. Exchanges are accepted within 14 days of purchase. All unwanted items must be returned in their original condition, all packaging and labels must be intact.
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of underwear, bodysuits and pierced earrings. Please refer to our sizing chart for sizing recommendations or contact one of our Online Stylists firstname.lastname@example.org for advice before ordering these items. If for any reason your order is faulty, please contact our Customer Service team email@example.com with images of the fault to arrange a repair, exchange or credit note.
Grace Loves Lace X Natalie Marie Jewellery is entirely handmade and therefore will always have slight variations between pieces. Each piece should be handled and worn with care, normal wear and tear is not considered a fault. Should a piece require resizing, please contact Customer Service firstname.lastname@example.org. If the size is at your fault, you will be responsible for return postage, resizing fees, and redelivery charges. Fees are determined on a case by case basis depending on the piece. Please ensure you are professionally measured prior to confirming your order.
Yes, we do require you to reserve an appointment. This allows for a one-on-one experience with your own GLL stylist.
Book your appointment online by selecting your desired showroom under the ‘Showrooms’ tab on our website. Our online calendar allows you to select your desired available time, as well as send notes to your stylist about your favourite GLL gowns. Alternatively, if you require assistance, you are welcome to your preferred showroom directly or Chat with us online. Locate your preferred showroom details here.
Bridal appointments run for one hour, which provides brides time to try on up to 5 of their favourite GLL styles and accessories. We do also offer appointments to try on our everyday, bridesmaid and accessory collections if you wish to book in dedicated time to do this – and these appointments run for 45 minutes.
To ensure we can best prepare for your appointment, be sure to list your preferred styles prior to visiting our showroom. You will be prompted to list your favourite gowns when making your booking.
We understand it can take time to make your decision. You are not required to purchase on the day. In fact, you are able to continue speaking with your stylist after the appointment via email.
As we are an online business we only accept payment in full, at time of ordering, via Visa, Mastercard or Paypal. If you wish to pay with an AMEX, we recommend setting up a Paypal account prior. For our Australian showrooms we offer GRACEpay – a payment option where you can pay off your purchase in 4 equal payments.
Our weekend consultations typically book out 6 -8 weeks in advance. We will always do our very best to accommodate you on short notice and we would be happy to add your details to our cancellations list for any appointment that may arise. We advise, for this reason, to book as soon as you know you want to wear a GLL gown.
We get it, life happens! We do kindly ask that you provide 48 hours notice if you need to cancel or re-schedule as we are a small boutique showroom and can only see a very limited number of brides in a day.
Your beautiful self, wear nude seamless underwear, minimal to no makeup and no tanning products. You can also bring along your favourite nude strapless bra or adhesive cups if you wish.
In our showrooms, you are able to try on all gowns from our range. When you are ready to purchase ‘The One’, your gown will be shipped direct to your door from our Australian studio where it is handmade. The only destination in the world where you can purchase a gown on the spot and take it home with you that day is our newly opened NYC Flagship.
Ideally have someone else take these measurements for you. Stand with your arms resting by your side. Measure around the body directly under the bust, ensure the tape is straight all the way around, and firm but comfortable. It is best to take this measurement while you are not wearing a bra, or you can wear a strapless, non padded bra-just be careful not to sit the tape over the bra or underwire. This measurement is your UNDERBUST.
Use Step 1 in the chart to determine your UNDERBUST size.
This measurement is best taken wearing a strapless non padded bra. Measure around the fullest part of the bust (usually over the nipple). Hold the tape firmly but comfortably. Make sure the tape measure is straight across your back and sits parallel to the floor. This measurement is your Bust size.
Use Step 2 to establish your CUP size.
For styling advice, ordering assistance and general enquiries our Stylists are available via email, live chat, phone and Skype. Please use the form below and we will be in touch. Our head office hours are Monday to Friday 9am - 5pm Australian Eastern Standard Time.
We will need to know more details to see if we can arrange a priority order for you. Rest assured, helping you secure your dream GRACE gown is our priority. Please fill out the form below and one of our friendly Stylists will get back to you in the next 2 business days. Alternatively call our Australian head office:
Phone: +61 75520 0024.
Complete the form below and our online stylists will get back to you shortly to arrange a time for your virtual appointment
Contact our helpful stylists to let us know which fabrics you love the most.