Terms and Conditions

SIZING & ORDERING

STANDARD MADE TO ORDER

If your wedding is more than 4 months away, you are a Standard Made-to-Order bride. Your gown will be handmade especially for you in our Australian studio to your size range and custom height. Your measurements will determine the sizing and proportions that best suit you. Your order will be dispatched approximately 6-8 weeks before your wedding date.

PRIORITY MADE TO ORDER

If your wedding is less than 4 months away, you are a Priority Made-to-Order bride. For an additional fee, your gown will be handmade especially for you in our Australian studio to your size range and custom height. Your measurements will determine the sizing and proportions that best suit you. As your gown will move immediately into production you must lock-in your measurements with an Online, Showroom or After Sales Stylist within 48hrs of placing the order to guarantee an on-time delivery. Failure to lock in your measurements within 48hrs of placing the order may result in your gown being delayed, a fault not assumed by GLL. Provided measurements are provided in the time required, your order will arrive no less than seven days before your wedding date.

If your wedding is less than 6 weeks away, please urgently email info@graceloveslace.com or call our Australian head office +61 75220 0024 to make a Priority Made-to-Order Request. In the event we can produce a Priority Made-to-Order for weddings less than 6 weeks away, we recommend having a tailor booked for consult when your gown is due to arrive, in the event you should wish for any adjustments to be made.

Fees for all Priority Made to Order gowns are:

AUD $200 incl GST
USD $170
EUR €170
GBP £160

READY TO WEAR

We stock a limited selection of Ready-to-Wear wedding dresses handmade in our Australian studio to a
standard dress size and height (155cm shoulder to floor). Available for immediate purchase and urgent delivery, our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit. The hem can be easily adjusted by your trusted seamstress at your expense.

ORDERING ASSISTANCE

Our incredible Online and Showroom Stylist teams are here to help you every step of the way! Once you have ordered your dress, our After Sales team will look after you – including your measurements and shipping details – all the way until the delivery of your gown.

WHERE TO BUY

The only place to order an authentic GLL gown is here on our eboutique or at one of our worldwide showrooms. Book your appointment online to experience our award-winning, signature GLL styling service, which includes trying on samples of your favourite gowns.

EMAIL AN ONLINE STYLIST

Email our expert Online Stylist team with any questions you have regarding size, fit and styling. They are here to help you every step of the way! Email: info@graceloveslace.com

LIVE CHAT

Let’s chat! If you are seeking an instant answer, please use the Live Chat function on the bottom right hand corner of the screen. Our Online Stylist team will reply within moments.

REQUEST A FABRIC SWATCH

Want to experience our exquisite laces and silks in person? Request a fabric swatch of your favourite gown by emailing one of our expert Online Stylists. Your complementary fabric swatch will be sent to you in the mail. info@graceloveslace.com

HOW TO TAKE YOUR MEASUREMENTS

BUST – Around the fullest part of your bust, across the nipple.
UNDERBUST – Measure directly under the bust, where bra bone would sit. WAIST – Around the smallest part of your waistline.
HIP – Around the fullest part of your bottom.
SHOULDER TO BUST POINT – From the middle of your shoulder to your nipple.
SHOULDER TO WAIST – From the middle of shoulder, over nipple to smallest part of your waist.
SHOULDER TO FLOOR – From shoulder bone to floor in a straight line, not curving to body.
WAIST TO FLOOR – From smallest part of your waist to the floor.
SHOULDER TO SHOULDER FRONT – From the widest shoulder point to shoulder point.
SHOULDER TO SHOULDER BACK – From the widest shoulder point to shoulder point.
BICEP – Measure the fullest part of your upper arm.
SLEEVE LENGTH – Hold arm out at a 40° angle, measure from shoulder to wrist.
UNDERBUST TO TOP OF BUST – Measure from underbust over nipple to top edge of desired cup finish.

SHIPPING & DELIVERY

SHIPPING AUSTRALIA WIDE

If you are located within Australia, your gown will be sent via Australia Express Post or Couriers Please which takes between 1-3 business days to arrive. Our Dispatch team will send you tracking information so you can track your precious package.

INTERNATIONAL SHIPPING (OUTSIDE OF AUSTRALIA)

We offer worldwide delivery. All international orders are sent via UPS Express which takes between 3-7 business days to arrive. Our Dispatch team will send you tracking information so you can track your precious package.

SHIPPING INFORMATION

If you have any questions about shipping you can phone our Australian Head Office on +61 75520 0024 or email info@graceloveslace.com.

SHIPPING COSTS

To determine your shipping costs simply add your products to the cart, continue to the checkout to use our handy shipping calculator.

CURRENCY, DUTIES AND TAXES

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.

RETURNS & EXCHANGES

STANDARD MADE TO ORDER BRIDAL

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact aftersales@graceloveslace.com within 7 days of receiving your order. If you have lost or gained weight, we recommend contacting our After Sales team for guidance and an advice to provide to your preferred local tailor. If for any reason there is a manufacturing fault, postage will be covered by GLL. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to GLL must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($300AUD, £200, $250 USD, €200) covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

PRIORITY MADE TO ORDER BRIDAL

As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.

READY TO WEAR BRIDAL

You may exchange your GLL ready-to-wear purchase subject to adherence to these terms. For hygiene purposes, this does not apply to earrings and lingerie. Exchanges are accepted within 7 days of you receiving your garment. You must contact our friendly After Sales team aftersales@graceloveslace.com to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring.

All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.

In the event of a manufacturing fault, return postage will be paid by GLL. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.

ALTERATIONS

If you have any concerns upon receiving your gown, please contact After Sales aftersales@graceloveslace.com within 7 days of receiving your gown and our team will assess your unique situation. Unfortunately, if your measurements change from what you confirmed your After Sales stylist at your lock in date, you will be liable for any alteration fees incurred. If you decide to go to a third party seamstress for any alterations to your gown, you will be liable for these costs. We are more than happy to offer advice if you choose to consult a third-party seamstress.

In the unlikely event of a manufacturing fault, please contact After Sales. Upon assessment from our team, if a manufacturing fault is found, all costs will be paid by GLL including shipping. If you decide not to send your dress back to GLL for any reason, GLL will no longer be liable.

SHOES

Please try on shoes on a soft surface before they are worn. We will not accept shoes that are damaged or that show signs of wear. Exchanges are accepted within 14 days of purchase. All unwanted items must be returned in their original condition, all packaging and labels must be intact.

LINGERIE & JEWELLERY

To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of underwear, bodysuits and pierced earrings. Please refer to our sizing chart for sizing recommendations or contact one of our Online Stylists info@graceloveslace.com for advice before ordering these items. If for any reason your order is faulty, please contact our Customer Service team customerservice@graceloveslace.com with images of the fault to arrange a repair, exchange or credit note.

GRACE LOVES LACE x NATALIE MARIE JEWELLERY

Grace Loves Lace X Natalie Marie Jewellery is entirely handmade and therefore will always have slight variations between pieces. Each piece should be handled and worn with care, normal wear and tear is not considered a fault. Should a piece require resizing, please contact Customer Service customerservice@graceloveslace.com. If the size is at your fault, you will be responsible for return postage, resizing fees, and redelivery charges. Fees are determined on a case by case basis depending on the piece. Please ensure you are professionally measured prior to confirming your order.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grace Loves Lace reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your items purchased are for personal use only and cannot be used for a commercial purpose. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

LIABILITY

Grace Loves Lace, including our directors, partners, shareholders, employees and other third parties associated with running this Website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.

PRICING

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Countries with the nominated currencies of USD, GBP or EURO will be charged in these currencies. All other non-specified currencies are charged in AUD – the prices showing on the website are approximate and the actual exchange rate charged on your credit card are set by your bank or credit card provider.

Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank and we don’t have any control over this fee. It is best to contact your bank if you have any queries.

CANCELLATION FEE

If you need to cancel your order in extreme circumstances, you can only do so providing your gown hasn’t begun production. There is a cancellation fee ($300 AUD, £200, $250 USD, €200) to cover the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. You must contact aftersales@graceloveslace.com to discuss the circumstances surrounding the cancellation well in advance of your production date.

DELIVERY

The delivery times provided by this Website are estimates only however, all orders require a minimum of 16 weeks to manufacture and deliver. Grace Loves Lace will not be held accountable for late deliveries or loss or damage relating to late deliveries. For further information on deliveries please refer to our ‘Info’ page.

TAXES, DUTIES AND CUSTOMS CHARGES

Shipping within Australia: When shipping within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST). Shipping to the UK and Europe: Orders placed after 17 April 2017 to be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis. This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order. Included in the checkout price are import duties and VAT. The following countries are shipped DDP:

Andorra
Belgium
Cyprus
Estonia
Germany
Iceland
Liechtenstein
Macedonia
Netherlands
Portugal
Russia
Slovenia
Switzerland

Austria
Bosnia and Herzegovina
Czech Republic
Finland
Greece
Italy
Lithuania
Malta
Norway
Republic of Ireland
Serbia
Spain
Turkey

Belarus
Croatia
Denmark
France
Hungary
Latvia
Luxembourg
Moldova
Poland
Romania
Slovakia
Sweden
Vatican

Orders placed before 17 April 2017 to be shipped to the United Kingdom and Europe purchased in Pound Sterling, Euro or Australian Dollars are shipped on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

SHIPPING TO THE UNITED STATES

Orders placed to be shipped to the United States are priced in USD. Orders to the United States are shipped on a Delivery Duties Unpaid (DDU) basis. The North American and Australia Free Trade Agreement ensures duties and taxes are kept to a minimum. However, as these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from State to State. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

SHIPPING TO THE REST OF THE WORLD

Orders placed to be shipped to any other Country not listed above are priced in Australian Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

TERMS AND CONDITIONS

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. By using graceloveslace.com or graceloveslace.com.au (“this Website”), you agree to be bound by the terms of use outlined above and below and also to the provisions of our Privacy Policy. Grace Loves Lace Pty Ltd (“Grace Loves Lace”) reserves the right at any time to change or add to this Website, including these terms of use. ABN 76 161 870 944.

COPYRIGHT AND TRADEMARK NOTICE

This Website is owned and operated by Grace Loves Lace Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Grace Loves Lace Pty Ltd.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Grace Loves Lace’s priorwritten permission.

All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Grace Loves Lace is not responsible for the operation of or content located on or through any such site.